What does hosting provide?
Hosting provides the environment that serves website pages and stores the resources the site needs. Requirements depend on the platform, traffic and application features.
A hosting comparison includes availability, support, deployment arrangements and recovery options. Email hosting, domain registration and website hosting are separate services; one package does not automatically include all three.
What belongs in a maintenance package?
A maintenance package defines recurring tasks and response responsibilities. An update-only package is different from one that includes content changes or emergency support.
The agreement should state what is monitored, how backups are retained and who tests a restoration. A backup that has never been restored is not a verified recovery process.
- Software and dependency updates where applicable
- Backups and recovery testing
- Form and checkout checks
- Security monitoring and incident responsibilities
- A defined allowance for content changes
How are support requests prioritised?
Support requests are prioritised by impact and urgency. A failed checkout affects revenue differently from a request to change an image.
The support agreement defines contact channels, working hours and response targets. Those terms belong in the proposal; they are not assumed from a general promise of ongoing support.
What does maintenance cost depend on?
Maintenance cost depends on the platform, integrations, risk and included support work. A brochure website and a trading online shop have different testing requirements.
We identify the responsibilities needed for your site and quote the agreed scope. Read the maintenance cost guide before choosing a package based on its monthly price alone.
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