Which tasks change the price?
Updates, backups, restoration tests, monitoring and content changes represent different amounts of work. An online shop needs order and checkout checks that a static brochure site does not. Compare the task list and frequency rather than assuming every package is equivalent.
How is emergency support different?
Emergency support addresses an incident that affects the website’s operation. Routine maintenance is scheduled preventative work. The agreement needs to define how an incident is reported, who investigates and which hours or additional charges apply.
How do you assess recovery arrangements?
Recovery arrangements need a retained backup and a tested restoration process. Ask how often backups run, where they are stored and which data is recoverable. An ecommerce recovery plan also needs to consider orders placed since the last backup.
What should you record before making a decision?
Record the requirements and evidence relevant to this question before accepting a proposal. Distinguish the work needed at launch from ongoing responsibilities. A clear written scope gives both the business and the supplier an agreed basis for review.
- Task list and frequency
- Included content-change allowance
- Incident response responsibilities
- Backup retention and restoration tests
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